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HIPAA Compliant Telemedicine in G Suite

March 20, 2020,

Due to the response to COVID-19, we've had a high number of emails requesting assistance with telemedicine options. If you're a current subscriber to G Suite, we have good news!

G Suite subscriptions include a fantastic telemedicine option. But it’s important to make the correct changes to settings in order to maintain HIPAA compliance.

Google clearly lists Hangouts Chat and Hangouts Meet as one of the core services where PHI is permitted. We know a number of medical practices that are using Hangouts Meet for having appointments with patients.

The settings below are taken from The Complete Guide for Making G Suite HIPAA Compliant in 2020, which gives you step-by-step instructions on how to make your G Suite compliant with HIPAA. There are tons of clear screenshots and helpful advice. You need this guide if you're trying to tackle HIPAA on your own!


Don’t have G Suite yet? Check out our HIPAA Compliant G Suite service – we make it easy, fast, and secure to get setup with G Suite.

G Suite Telemedicine: Google Hangouts Chat and Meet

Google Hangouts is a fantastic application that you can use for instant messaging and for teleconferences. The great news is that they’re both HIPAA compliant if you set them up the right way.

Google Chat Settings

In the Admin console, go to Apps > G Suite > Google Hangouts > Chat Settings. Here’s how we usually set these up, unless there’s a reason to change them:

Google Meet Settings

Here’s how we recommend configuring the Meet settings:

After that, you'll be able to start new sessions with people by visiting meet.google.com.

As of February 2020, Google is transitioning from using Classic Hangouts over to using Google Hangouts Chat and Google Meet. Google Meet is designed for Video/Voice Meetings, this is the only service which has this feature which is HIPAA Compliant. Video calls using Google Hangouts are not HIPAA compliant. So, if you enable the setting to allow users to place video and audio calls you need to make sure your team is only using Google Meet to place Video and Voice meetings. Later in 2020 Google will completely transition to Google Meet.

What should you do next?

  1. Get our free “17-Step Guide on Gmail and HIPAA Compliance” to learn more about keeping your email safe.
  2. Know someone who might like this article? Share it!
  3. Have questions or something to add? Let us know in the comments below!

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